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PROJECT / 06 · CAMP OPERATIONS + OCCUPANT MANAGEMENT · 2025

REFUGEE CAMP MANAGEMENT

REFUGEE CAMP MANAGEMENT

Camp operations for registration, occupant records, funds and administration.

UX + PRODUCT DESIGN

UX + PRODUCT DESIGN

REGISTRATION · OCCUPANT DIRECTORY · FUND MANAGEMENT · DASHBOARD

REGISTRATION · OCCUPANT DIRECTORY · FUND MANAGEMENT · DASHBOARD

2025

CAMP OPERATIONS + OCCUPANT MANAGEMENT

CONTEXT / WHY THE SYSTEM EXISTED

CAMP ADMINISTRATION STARTED WITH THE OCCUPANT RECORD.

CAMP ADMINISTRATION STARTED WITH THE OCCUPANT RECORD.

Registration created the record used in the occupant directory. The dashboard and fund management handled the camp-level view around those records.

01 / OCCUPANT RECORDS

The Add New Occupant flow captured occupant details for the directory and later administration.

REGISTRATION · OCCUPANT DIRECTORY

02 / CAMP ADMINISTRATION

The dashboard and fund management screens covered the wider operational view around those records.

DASHBOARD · FUND MANAGEMENT

DESIGN QUESTION

INDIVIDUAL OCCUPANT RECORDS AND CAMP-LEVEL ADMINISTRATION HAD TO LIVE IN THE SAME SYSTEM.

INDIVIDUAL OCCUPANT RECORDS AND CAMP-LEVEL ADMINISTRATION HAD TO LIVE IN THE SAME SYSTEM.

FROM REGISTRATION TO A USABLE OCCUPANT RECORD.

FROM REGISTRATION TO A USABLE OCCUPANT RECORD.

01 / REGISTRATION

Registration created the record used in the occupant directory.

02 / DIRECTORY

The directory made that information available again for day-to-day administration.

03 / REGISTER → FIND → MANAGE

The Add New Occupant flow captured occupant details for the directory and later administration.

CAMP ADMINISTRATION / 02

FROM CAMP OVERVIEW TO FUND MANAGEMENT.

FROM CAMP OVERVIEW TO FUND MANAGEMENT.

The dashboard brought the wider camp view into one place. Fund Management kept the financial work inside the same administrative system.

01 / CAMP OVERVIEW

02 / FUND MANAGEMENT

Camp-level work then had its own view, so individual records and wider administration did not compete on the same screen.

Camp-level work then had its own view, so individual records and wider administration did not compete on the same screen.

OUTCOMES / REFLECTION / 06

OCCUPANT RECORDS SAT AT THE CENTRE OF CAMP ADMINISTRATION.

OCCUPANT RECORDS SAT AT THE CENTRE OF CAMP ADMINISTRATION.

The product connected registration and occupant records with the wider administrative work around the camp.

01 / REGISTRATION

CREATE A RECORD WORTH RETURNING TO

CREATE A RECORD WORTH RETURNING TO

02 / DIRECTORY

MAKE OCCUPANT RECORDS EASY TO REVISIT

MAKE OCCUPANT RECORDS EASY TO REVISIT

03 / ADMINISTRATION

KEEP CAMP-LEVEL WORK IN ITS OWN VIEW

KEEP CAMP-LEVEL WORK IN ITS OWN VIEW

MY ROLE

USER FLOWS INFORMATION ARCHITECTURE INTERACTION DESIGN ADMIN WORKFLOWS

REFLECTION

The strongest handoff was from registration into the directory. Camp-level work then had its own view, so individual records and wider administration did not compete on the same screen.

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MBRL DIGITAL LIBRARY

MBRL DIGITAL LIBRARY

MBRL DIGITAL LIBRARY

DIGITAL LIBRARY + CONTENT OPERATIONS

2025

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